PRIVACY POLICY

Last updated November 1, 2026

This privacy notice for PLATONIC AND KHAFRA IDLE GAMES OF SYNERGISM AND ULTIMATE PROGRESS BAR LLC ("Company," "we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@synergism.cc.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you voluntarily provide to us and data generated through your use of our game and account features.

We collect personal information that you voluntarily provide to us when you register on the Services, link a third-party account, upload cloud saves, make purchases, participate in community events or translations, or otherwise contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

Sensitive Information. We do not process sensitive personal information.

Payment and Transaction Data. If you choose to purchase PseudoCoins, subscriptions, or other digital items, your payment is processed by one of our third-party payment processors or platform billing providers. We do not directly collect or store full credit/debit card numbers or card security codes on our servers. Depending on the payment method you choose, payment data is handled and stored by:

When you complete or modify a transaction, we receive and store transaction/order identifiers, customer/subscriber identifiers, subscription tier and renewal status, entitlement status, and logs of PseudoCoins granted to and spent by your account.

Third-Party Login Data. We provide you with the option to register and log in using third-party accounts, including Discord, Patreon, and Steam. If you choose to register or link an account in this way, we collect profile and authentication information from the provider as described in "HOW DO WE HANDLE YOUR SOCIAL AND THIRD-PARTY LOGINS?" below.

Information automatically collected and security signals

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and with third-party service providers that help us operate our Services.

We may share your personal information with the following categories of third parties and in the following situations:

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We use strictly necessary cookies for authentication and security, as well as privacy-focused web analytics.

We use cookies and similar technologies on our Services as follows:

6. HOW DO WE HANDLE YOUR SOCIAL AND THIRD-PARTY LOGINS?

In Short: If you choose to register, log in, or link your account using a third-party platform, we receive specific profile and entitlement information from that provider.

Our Services offer you the ability to register, log in, or link your Synergism account with third-party accounts. Depending on the provider you choose to connect, we receive and store the following information:

We do not request or collect your third-party friends lists or private messages. We use the information we receive only for the purposes described in this privacy notice. You can unlink third-party accounts through your account settings or by contacting us. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party account provider. We recommend that you review their privacy notices to understand how they collect, use, and share your personal information.

7. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: We may transfer, store, and process your information in countries other than your own, including the United States.

Our primary databases are located in the United States, and our edge services run on Cloudflare's global network. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed by us and by the third-party service providers with whom we share your personal information (see "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?" above) in the United States and other countries.

If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, fraud/chargeback prevention, or other legal requirements). In general, we retain your account profile, linked accounts, and cloud saves for as long as you maintain an active account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in automated database backup archives, which are rotated regularly), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process, including Argon2id password hashing, encrypted HTTPS/TLS connections, RS256-signed authentication tokens, and strict access controls on administrative tools. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

10. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 13 years of age (or the applicable age of digital consent in your jurisdiction), and users under 18 may only use the Services with parental or guardian consent.

We do not knowingly collect, solicit data from, or market to children under 13 years of age (or under 16 in the EEA/UK where applicable without parental consent), nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 years of age, or that you are at least 13 years of age and have the permission and supervision of a parent or legal guardian who agrees to be bound by our Terms of Service. If we learn that personal information from a child under the applicable minimum age has been collected without required parental consent, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected improperly from a minor, please contact us at support@synergism.cc.

11. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making that produces legal or similarly significant effects. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided in "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or the UK Information Commissioner's Office (ICO). If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner (FDPIC).

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain limited information in our files to prevent fraud or chargeback abuse, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.

Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove or reject our authentication cookies, you will not be able to stay logged in to your Synergism account on the web.

If you have questions or comments about your privacy rights, you may email us at support@synergism.cc.

12. CONTROLS FOR DO-NOT-TRACK AND GLOBAL PRIVACY CONTROL FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. Because no uniform technology standard for recognizing and implementing DNT browser signals has been finalized, we do not currently respond to DNT browser signals.

We do not display advertisements or sell or share personal information for cross-context behavioral advertising, and our websites use only cookie-free Cloudflare Web Analytics.

13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia (or another US state with applicable consumer privacy laws), you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

Category Examples Collected
A. Identifiers Email address, Synergism account ID, linked third-party account IDs and usernames (Discord, Patreon, Steam), mobile purchase UUID, device push notification token, and transient IP address YES
B. Personal information as defined in the California Customer Records statute Name, contact information, education, employment, employment history, and financial information NO
C. Protected classification characteristics under state or federal law Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data NO
D. Commercial information Transaction identifiers, subscription tier and status, purchase history, PseudoCoin grant and in-game consumption records YES
E. Biometric information Fingerprints and voiceprints NO
F. Internet or other similar network activity Interactions with our Services (such as cloud save uploads, seasonal event participation, bot-protection challenges, and aggregate web analytics) YES
G. Geolocation data Precise device location (note: coarse timezone metadata from edge headers may be used for seasonal event timing) NO
H. Audio, electronic, sensory, or similar information Images and audio, video or call recordings created in connection with our business activities NO
I. Professional or employment-related information Business contact details or job application history NO
J. Education Information Student records and directory information NO
K. Inferences drawn from collected personal information Inferences drawn from collected personal information to create a consumer profile NO
L. Sensitive personal information Plain-text account credentials, government IDs, financial account logins, precise geolocation, or health data NO

We may also collect other personal information outside of these categories through instances where you interact with us online or by email in the context of:

We will use and retain the collected personal information as needed to provide the Services or for:

Sources of Personal Information

Learn more about the sources of personal information we collect in "WHAT INFORMATION DO WE COLLECT?" and "HOW DO WE HANDLE YOUR SOCIAL AND THIRD-PARTY LOGINS?"

How We Use and Share Personal Information

Learn about how we use your personal information in "HOW DO WE PROCESS YOUR INFORMATION?"

Will your information be shared with anyone else? We disclose personal information to our service providers and subprocessors (such as Cloudflare, AWS, and our payment processors) for operational business purposes pursuant to written agreements. Learn more in "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"

We do not sell your personal information for monetary consideration, and we do not share personal information for cross-context behavioral advertising.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

Depending upon the state where you live, you may also have the following rights:

How to Exercise Your Rights

To exercise these rights, you can contact us by emailing us at support@synergism.cc.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system (for example, by confirming control of the email address or linked third-party account associated with your Synergism account). We will only use personal information provided in your request to verify your identity or authority to make the request.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at support@synergism.cc. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decision. If your appeal is denied, you may submit a complaint to your state attorney general.

California "Shine The Light" Law

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact details provided in "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"

14. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws and reflect changes to our Services.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact us by email at:

PLATONIC AND KHAFRA IDLE GAMES OF SYNERGISM AND ULTIMATE PROGRESS BAR LLC
Email: support@synergism.cc

16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please email us at support@synergism.cc.